EDCOR NEWSLETTER
Edcor offers Human Connectedness in the Age of AI
This year’s theme for Customer Service Week is Above and Beyond. It beautifully mirrors what we represent. Service is a differentiator at Edcor. We are by no means the biggest in the business, but we are the most loved third-party education benefits provider testified by our high customer retention rates and new business through referrals by our Clients and partners. This is not by chance but by design. Service runs in the veins of the organization and everyone – from the CEO to each Contact Centre Rep – works towards ‘customer delight’ each day every day. Excellence is not a choice but a norm here. Unsurprisingly, Edcor celebrates Customer Service Week each year with utmost gratitude to the teams who are in customer-facing roles and work tirelessly to ensure that we deliver not only what we promise but also go ‘Above and Beyond’. Coincidentally, Edcor’s anniversary also falls within CS Week adding even more charm to the celebrations.
In the age of AI as most organizations are replacing their customer service staff with AI chatbots – Edcor brings to the table a combination of human interface supplemented with technology. Edcor offers that connectedness in the age of AI. We have a fully functioning Contact Center and Customer Service team that hand-holds clients and end-users throughout their journey at Edcor. As most TPAs have moved to AI-automated chatbots as a customer service tool, Edcor stands out as a full-service provider who believes in human connectedness. Our Contact Center is fully staffed and offers superior customer service that the end users deserve. Even though we rely on technology to enhance our customer service we still believe that some issues are better resolved with the human touch of empathy.
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CEO’S CORNER
I’m excited to share with you that Edcor was recognized as an honoree for the 2024 BenefitsPRO Luminaries Awards in the area of Education and Communication. Our successful initiatives including the Debt-Free Degree program to mitigate student loan debt, Critical Pathways to cater to workforce development needs, and Graduate Certificates to upskill with short-term educational resources were recognized along with our school network which makes contemporary learning solutions available for learners. This, supplemented with our thought leadership and educational resources that we share with the HR community in the form of our whitepapers, blogs, benchmark reports, and social media was commended.
We celebrated our 43rd Anniversary and the CS week the first week of October. This is always a special time for us because Service is a Differentiator at Edcor. Here’s a sneak peek of our Celebrations!
I have so much more to share. Watch the latest edition of the News At Glance Video that talks about what’s happening on our end of the wheelhouse and how we can help you future-proof your workforce. Edcor offers a free/zero-commitment consultation to senior HR leaders about aligning their business strategies with their benefits strategies.
Think Edcor. Think Possible!
Adrienne L. Way, Edcor Owner, President, and CEO
INDUSTRY ARTICLES
Read these articles to see how Edcor partner schools are leading the way in higher education with innovative programs and ideas.
ARTICLES OF INTEREST
Gain information and insight from Edcor’s partner schools in these articles:
SCHOOL NETWORK UPDATES
Edcor partner schools respond to the needs of client employees with new course offerings and programs. Read about the steps these schools are taking to serve their students.
- Lead the Future of Healthcare with MSU
- The Time is Right to Get Your MBA from SNHU
- Learn about the happenings at Penn State World Campus
- Explore the Executive MBA Experience at Excelsior University
- Explore the MBA in Healthcare Program from NAU and OpusVi
- Explore Etown College’s Data Analytics Graduate Certificate Program
- Unlock Your Future With Claremont Lincoln University’s Military Benefits
- Unlock No-Cost IT Training for California Employers – Upskill Your Team Today!
- Advance Your Career with a Law Degree at Purdue Global Law School
- Endicott College is pleased to announce the addition of two New Programs
- Unlock Leadership, Analytics, and AI Mastery — One Course at a Time at Emory
- Enhance your skills with Duke CE and OpusVi’s Certificate in Healthcare Leadership
